abc4 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the practices of abc4 ("abc4", "we", "us", "our") with respect to the collection, use, storage, and disclosure of personal data provided by users ("you", "Player") of the abc4 online betting platform accessible at https://abc4.pro. This Policy forms an integral part of the abc4 Terms & Conditions and should be read alongside that document.

abc4 is committed to handling your personal data responsibly and transparently. We recognise the trust you place in us when you share your information, and we take that obligation seriously. This Policy applies to all data collected through the abc4 website, mobile-optimised interface, live chat, email, and any other channel through which you interact with abc4.

2. Data Controller

For the purposes of this Policy, abc4 acts as the data controller in respect of personal data collected from players using the platform. As data controller, abc4 determines the purposes and means by which your personal data is processed. All enquiries regarding data protection should be directed to the abc4 Data Protection contact as set out in Section 14 of this Policy.

abc4 operates as an English-language online betting platform serving the Bangladesh market. All data processing activities described in this Policy are conducted in connection with the provision of sports betting, live casino, slots, and related entertainment services to players located in Bangladesh.

3. Information We Collect

3.1 Registration Data

When you create an abc4 account, we collect the following personal information:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify compliance with the 21+ age requirement)
• Residential address in Bangladesh (division, district, thana, and full postal address)
• Mobile phone number registered with your bKash, Nagad, Rocket, or Upay account
• Email address (if provided)
• Username and encrypted password

3.2 Identity Verification (KYC) Documents

To comply with responsible gaming and fraud prevention obligations, abc4 may collect copies of:

• National Identity Card (NID) front and back
• Passport biographical data page
• Birth certificate (where NID or passport is unavailable)
• Proof of address (utility bill or bank statement, dated within three months)
• Screenshot or confirmation of mobile financial service account ownership

3.3 Financial Transaction Data

abc4 records all deposit and withdrawal transactions associated with your account, including transaction amounts in Bangladeshi Taka (BDT), timestamps, payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), and transaction reference numbers. abc4 does not store full mobile banking PINs, passwords, or sensitive authentication credentials.

3.4 Betting and Gaming Activity

We maintain records of all bets placed, games played, wager amounts, outcomes, bonus credits applied, and any in-play betting activity conducted on the abc4 platform. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

3.5 Technical and Device Data

When you access abc4, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location (city/division level)
• Device type, operating system version, and browser type
• Session timestamps, page views, and navigation paths within abc4
• Cookie identifiers and similar tracking technologies (see Section 7)

3.6 Communications Data

If you contact abc4 support via live chat, email, or WhatsApp, we retain records of those communications, including message content, timestamps, and support ticket reference numbers. This data is used to resolve your query and improve our customer service.

4. How We Use Your Data

abc4 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on abc4.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain accurate financial records.
• Responsible gaming compliance: To monitor betting behaviour, apply deposit limits and self-exclusion restrictions, and identify signs of problem gambling in accordance with our Responsible Gaming policy.
• Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, money laundering, and other fraudulent activities using automated monitoring systems.
• Legal and regulatory compliance: To meet obligations under applicable anti-money laundering (AML) standards, age verification requirements, and any other legally mandated data retention requirements.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the abc4 user experience — including the performance of cricket betting, slots, live casino, and crash game sections.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via SMS, email, or in-platform notifications — subject to your marketing preferences. You may opt out at any time.

5. Legal Basis for Processing

abc4 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the abc4 Terms & Conditions, including account management, payment processing, and customer support.
• Legal obligation: Processing is required to comply with applicable anti-money laundering laws, age verification requirements, and other legal duties imposed on the abc4 platform.
• Legitimate interests: Processing is necessary for abc4's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights.
• Consent: For optional processing activities such as marketing communications, abc4 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

6.1 Authorised Third Parties

abc4 may share your personal data with carefully selected third-party service providers who assist in operating the platform. All such parties are bound by strict data processing agreements and may only use your data for the purposes specified by abc4. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify your identity documents.
• Fraud prevention partners: Specialist providers who assist in detecting and preventing account fraud, bonus abuse, and money laundering.
• IT infrastructure providers: Cloud hosting and security service providers who store and protect abc4 platform data.
• Customer support tools: Live chat and ticketing platforms used to manage player support interactions.

6.2 Legal Disclosures

abc4 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts if required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other illegal activity. abc4 will, where legally permitted, notify you of any such disclosure.

6.3 No Sale of Data

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you access a website. abc4 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and gather analytics data about how players use abc4.

7.2 Types of Cookies Used

• Essential cookies: Required for the abc4 platform to function correctly. These include session authentication tokens and security cookies. Disabling these may prevent you from logging in or using core platform features.
• Functional cookies: Remember your language settings, preferred display options, and last-used payment method to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users navigate abc4, which pages they visit most frequently, and where errors occur. This data is used solely for internal platform improvement purposes.
• Marketing cookies: Track whether you have been shown a particular promotional offer so that abc4 can manage the frequency and relevance of marketing communications. These are only set with your consent.

7.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your abc4 account and using the platform. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

8. Data Retention

abc4 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and operational obligations. The following retention periods apply:

When data reaches the end of its retention period, abc4 will securely delete or anonymise it. Data subject to an ongoing legal dispute or regulatory investigation may be retained beyond the standard periods until the matter is resolved.

9. Data Security

abc4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the abc4 platform.
• Encrypted data storage for all sensitive personal and financial data held on abc4 servers.
• Access controls: Personal data is accessible only to authorised abc4 personnel who require it to perform their specific job functions. All staff with data access are subject to confidentiality obligations.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Automated intrusion detection systems that monitor the abc4 platform continuously for suspicious access patterns.
• Two-factor authentication available for player accounts and mandatory for all abc4 administrative access.

10. Your Rights

As a player of abc4, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact abc4 support as described in Section 14. We will respond to all data rights requests within five (5) business days.

• Right of access: You may request a copy of the personal data abc4 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data held by abc4 is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: You may request that abc4 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require retention.
• Right to restrict processing: You may ask abc4 to suspend the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: You may request that abc4 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object at any time to the processing of your data for direct marketing purposes. You may also object to processing based on abc4's legitimate interests, though this right may be overridden by compelling legal or operational grounds.
• Right to withdraw consent: Where abc4 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11. Children's Privacy

The abc4 platform is strictly intended for adults aged 21 and above. abc4 does not knowingly collect personal data from anyone under the age of 21. If abc4 discovers that personal data has been collected from a person under 21 without verifiable parental or guardian consent, that data will be deleted immediately and the associated account closed.

If you are a parent or guardian and believe that a person under 21 has registered an abc4 account or provided personal data to abc4 without your knowledge, please contact us immediately at [email protected]. We will investigate and take prompt corrective action.

12. Third-Party Links

The abc4 platform does not include links to third-party websites for general browsing purposes. However, in the event that any third-party service or content is accessible via abc4 (for example, game provider interfaces from Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), please be aware that those providers operate under their own privacy policies. abc4 is not responsible for the data practices of third-party game providers or payment service operators once you interact with their interfaces directly.

We encourage you to review the privacy notices of any third-party providers whose services you access in connection with your abc4 account.

13. Policy Changes

abc4 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, abc4 will provide at least seven (7) days' advance notice by posting an update notice on the abc4 homepage and, where applicable, sending a notification to your registered mobile number or email address.

Minor or non-material changes — such as typographical corrections, formatting updates, or clarifications that do not affect the substance of our data practices — may take effect immediately upon publication without prior notice. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Your continued use of the abc4 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the revised Policy, you must cease use of abc4 and may request account closure.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how abc4 has handled your personal data, please contact us using the following details. All data-related requests must be submitted in writing and will be acknowledged within 24 hours.

• Email: [email protected] — Subject line: "Privacy Request" or "Data Complaint"
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 on the abc4 platform (BST, UTC+6)
• Response Time: Data rights requests responded to within 5 business days